Hear from Adapta’s Mark Dendy and Keith Collins as we explore why key supplier relationships evolve and how to manage them if you’re no longer satisfied.

In this live webinar and Q&A session, we will examine how supplier relationships change over time, identify the common causes behind these shifts, and discuss potential actions to take.

Whether it is your fundraising or CRM platform, finance package, or IT support company – you don’t have to accept the status quo. An underperforming supplier relationship can weigh your organisation down – but it doesn’t have to. Discover how realigning your partnerships can not only eliminate negative impacts but also unlock significant benefits for your organisation.

Attendees will leave the session with a clear understanding of why relationships with key technology suppliers may change and the remedial measures necessary to restore confidence.

What you will get from this session

• Attendees will learn how to identify the root causes of problems in supplier relationships.
• You will understand how to address these issues and the benefits of various scenarios:
• Counselling – how to restart a lapsed supplier relationship.
• Divorcing – sometimes a change is inevitable but care is needed.
• Dating – getting a new technology supplier can be daunting so some tips on how to avoid the frying pan/fire scenario.
• You will be equipped to decide what changes are needed so you can start making a plan.

The programme

2.00pm Welcome and overview of the session

2.10pm Supplier relations explored - Problems diagnosed - Solutions defined

2.40pm Open Q&A session

3.10pm Summary and close

About the speakers

Mark Dendy, Senior Consultant, Adapta Consulting

Mark specialises in guiding organisations as they successfully implement digital change. With many years supporting third sector and commercial organisations in using technology to improve their offerings to customers, members and donors, Mark is particularly experienced in the replacement of legacy systems and helping organisations navigate what can be a time of great upheaval. Having performed various roles across operations, sales and HR, Mark brings a balanced and sympathetic approach to projects which can look daunting to clients whose teams may never had been through a large-scale change. Whether it be CRM/membership/donor systems or finance and HR, much of the success is down to careful planning and understanding what lies ahead. As such, one of Mark’s strengths is demystifying the project and keeping relationships within the client organisation and with suppliers positive.

Keith Collins, Principal Consultant, Adapta Consulting

Keith specialises in helping organisations identify, select, adopt and use technology to improve their relationships with all stakeholders. With some clients, this may involve helping identify and select technology solutions to support a new organisational strategy - for others, incremental improvements and new options within the tools that they already have. With experience from every perspective – as a non-profit client, as a supplier of specific technology solutions, and as an independent consultant – Keith can help non-profits ensure that their technology decisions fit organisational strategy, and that the 'softer' side of these initiatives – cultural fit, change management, stakeholder needs – are also factored in.

Who is this event for?

Only open to charities, membership organisations and other non-profits. Senior managers are invited from finance, HR, fundraising, marketing and communications disciplines as well as those with information systems responsibilities. 

Virtual Zoom event - 14.00-15.15,