Implementation and change delivery: Project recovery
"Revitalise struggling projects with expert recovery strategies, addressing challenges, realigning goals, and ensuring successful outcomes in the face of setbacks."
Technology projects are risky – and sometimes they go wrong. However, identifying exactly how, why (or even where!) they’ve gone wrong is vital – and needs to be done before attempting to put in place a strategy to turn it around.
This is where our experience of many similar situations is vital – and where we’ll help you ask the right questions and reach the right conclusions: Has the supplier not delivered? Have you resourced the project appropriately? Are the required governance and change management structures in place? Are the timeframes too ambitious, or the budgets too limited?
Through conducting a fair and honest assessment of the project, we can then help you plan how to turn the project around – working with you and your supplier to look afresh at the resources, the plans, and the required processes and controls to ensure a good outcome.
Why Adapta
Adapta’s team of experienced, senior consultants have been there and done it many times before – with knowledge of the pitfalls and missteps that often befall these projects. We can help you truly understand what needs to happen to turn your project around, provide support as you engage with your suppliers, and help you manage expectations with key stakeholders.
Clients
We have helped many charities, membership organisations and other non-profit organisations with their Project recovery projects. Below are examples of just a few of the organisations we have worked with.
What our clients say
John Young
Director of Strategic Partnerships and Impact Assessment, ODI
"Adapta have a wealth of knowledge and experience and a calm and thoughtful approach. They identified the key issues quickly and worked with us to resolve the situation to our complete satisfaction. I would highly recommend them to any not for profit organisation."
Ramanan Sri-Pathmanathan
Head of Systems, Guy's & St Thomas Foundation
“Adapta are a great support to the charity sector and its use of technology - their expertise, wisdom and ability to listen help them support organisations make great decisions for their future - and their commitment to delivery help make future hopes become current reality. It was a real pleasure working with the team and I will be back in touch the next time I need the support they provide.”
Our experts
Keith Collins
Principal Consultant
07842 738915
Email
Keith specialises in helping organisations identify, select, adopt and use technology to improve their relationships with all stakeholders. With some clients, this may involve helping identify and select...
Katharine
Digital Projects Associate
Katharine is an experienced digital strategist focused on empowering non-profits to maximise the value of their digital channels and systems. With a unique blend of expertise...
Keith Collins
Principal Consultant
"Having worked with non-profit organisations of every conceivable type - and in a number of different countries - since I started in the sector in 1992, I always find something about a client that makes working with them rewarding. Naturally, working with clients to use my experience and knowledge to help them improve is always a good feeling. However, beyond that there is always something else with any organisation that is appealing, either on an intellectual or an emotional level. Sometimes that may of course be a personal connection to the field of work that they are operating in – but sometimes it may be more of an intellectual challenge, grappling with what makes them unique in terms of complexities and needs."
Keith specialises in helping organisations identify, select, adopt and use technology to improve their relationships with all stakeholders. With some clients, this may involve helping identify and select technology solutions to support a new organisational strategy - for others, incremental improvements and new options within the tools that they already have. With experience from every perspective – as a non-profit client, as a supplier of specific technology solutions, and as an independent consultant – Keith can help non-profits ensure that their technology decisions fit organisational strategy, and that the 'softer' side of these initiatives – cultural fit, change management, stakeholder needs – are also factored in. Since 1992, Keith has worked within a number of roles in the non-profit sector. At Christian Aid, Keith oversaw the implementation of a new CRM solution, before moving to Sue Ryder Care to undertake a similar project and to set up their first Supporter Services team, including new business processes to support Gift Aid, Direct Debits and an internal IT helpdesk. Keith then moved to the supplier side, working at Blackbaud Europe to help non-profits implement The Raiser's Edge, The Information Edge and NetSolutions. With a desire to move into independent consulting, Keith then established the technology consulting division within Purple Vision, developing and delivering consultancy offerings including CRM selection, strategic technology reviews, and business process improvement. Following Purple Vision's re-positioning as a Salesforce.org partner, Keith then worked to develop and deliver consultancy and implementation solutions within the Salesforce platform, including engagements with customers and projects across Europe – with a particular focus on German-speaking countries. In the summer of 2017, Keith decided to move back into a more independent consulting role as a Senior Consultant with Adapta, since when he has worked with clients including Shelterbox, Islamic Relief UK, the British Horse Society, the National Children's Bureau, Scope and The Pony Club, on projects as varied as holistic reviews of the IT function; training and advice on GDPR compliance, and the specification and selection of new CRM systems. Credentials and Qualifications Keith is a qualified PRINCE2 project manager, and in his spare time is a volunteer football coach and manager for St Albans City Youth FC.
Katharine
Digital Projects Associate
Katharine is an experienced digital strategist focused on empowering non-profits to maximise the value of their digital channels and systems. With a unique blend of expertise in fundraising, marketing, communications, and supporter experience, she bridges the gap between technical teams and business stakeholders, ensuring seamless collaboration and effective delivery. Having started her career as digital was emerging, Katharine is highly adept at identifying, understanding, and leveraging new technologies, systems, and platforms to meet organisational needs. Her experience spans the utilities, arts and heritage, and charity sectors, where she excels at interpreting business processes and driving impactful digital transformation. Throughout her career, Katharine has led numerous high-profile projects, including website rebuilds, rebranding initiatives, app development, and the implementation of new CRM systems. She has hands-on experience in business requirement gathering, securing investment bids, managing procurement processes, and overseeing ongoing support contracts. Katharine’s expertise also extends to direct delivery and system administration, ensuring that projects are successfully executed and continuously optimised.
Keith Robertson
Assistant Director of Finance and Support, Mencap
"Adapta’s wide knowledge of IT systems and processes, combined with their flexible and adaptive approach, resulted in an honest and independent evaluation of the alternatives and risks."