Implementation and change delivery: Project assurance

Mark Dendy
Senior Consultant

Mark specialises in guiding organisations as they successfully implement digital change. With many years supporting third sector and commercial organisations in using technology to improve their offerings to customers, members and donors, Mark is particularly experienced in the replacement of legacy systems and helping organisations navigate what can be a time of great upheaval. Having performed various roles across operations, sales and HR, Mark brings a balanced and sympathetic approach to projects which can look daunting to clients whose teams may never had been through a large-scale change. Whether it be CRM/membership/donor systems or finance and HR, much of the success is down to careful planning and understanding what lies ahead. As such, one of Mark’s strengths is demystifying the project and keeping relationships within the client organisation and with suppliers positive. Mark’s third sector experience includes projects with the ABI, RICS, various Royal Colleges and Societies plus some organisations using technology to underpin a move to a more commercial focus. His experience of working with banks and car manufacturers means that he is particularly able to bring commercial experience into his work with not-for-profit organisations. You may recognise Mark as a former presenter and sponsor at the popular Memcom conferences. Mark has a keen interest in rugby and golf. He was formerly a rugby referee and now, in his spare time, often spends his afternoons contemplating which tree might be concealing his golf ball.

Hamish
Programmes and Business Solutions Associate

"After a long career working in the ‘big 4’ consultancies I want to use my experience to help organisations whose goals and ethos align with my own. That is why I want to focus on the not-for-profit sector."

Hamish is an IT professional with over 30 years’ experience. He specialises in IT enabled business transformation with a focus on ensuring clients get the best business value from their IT investments. He has extensive knowledge of ERP, CRM and HR systems and was a founding member of the Deloitte Enterprise Architecture group which focussed on the selection, implementation and strategic use of Commercial of the shelf (COTS) software. Hamish has helped over 100 organisations find, implement and embed the best solution for their needs. These include housing associations, membership organisations, local authorities, government agencies and many other not for-profit and commercial organisations Hamish’s NFP clients include the Royal Society of Medicine, the Labour Party, UCAS, Cancer Research UK, Orbit Housing Association, William Sutton Trust, Bourneville Village Trust and many local authorities. Hamish’s first degree (BA Hons) was in Religious Studies at Lancaster University, and after graduating he embarked on a career in IT. He is PRINCE2, MSP and TOGAF qualified and completed CIMA part 1.

“Hamish is especially adept at aligning project outcomes and system architecture with organisational objectives, ensuring that all projects meet both functional and strategic goals. He is highly collaborative and works seamlessly with colleagues at all levels across the organisation.”

Suzy
Change Delivery Associate

Suzy is a supportive, reliable, innovative and versatile project management and change management professional with strategic and operational experience in both private and not-for-profit sectors. She has worked with not-for-profit organisations for 15 years and in project management for over 20 years. Suzy’s specialties include project and change management, mentoring and coaching, business analysis, workshop facilitation, influencing and stakeholder management, system implementation, team management, communication, risk management, strategic planning, agile development, lean thinking, training, material development, and translating IT terminology into accessible language. Suzy started her career in the charity sector with the British Red Cross International Division to successfully manage a complex change programme to provide an efficient, accessible and effective way to manage the division’s information and support the project cycle methodology. This led to working for a Swedish IT consulting company to expand on what we’d developed, and deliver a streamlined efficient programme and information management system to many not-for-profit organisations facing similar challenges. Suzy has extensive experience of International not-for-profit organisations, having worked with a wide range of clients to provide robust, accessible and intuitive solutions. These included organisations such as UK based World Vision UK and ActionAid International; North American based Heifer International, Mennonite Central Committee (MCC) and Canadian Red Cross; Swiss based Solidar Suisse and Swiss Red Cross, and Australia based Australian Red Cross and Oxfam Australia. Suzy continues to leverage her skills and experience to make a positive impact in the not-for-profit sector. She remains committed to helping organisations thrive through coaching and mentoring, driving innovation and fostering a culture of collaboration and supported improvement.