Governance and structure: Function reviews and resourcing models

Mark Luckins
Principal Consultant

Mark advises senior leadership teams to help them navigate the world of digital technology. He helps charities and third sector organisations determine the right digital, data and technology strategies to enable their mission. In his career, Mark has held various technology leadership roles and has achieved numerous certifications (ITIL, CISSP, PRINCE2, MCSE); academically, he holds a degree in “Operations Research” (better known today as ‘data science’). He helps charities grow the right organisational capabilities to support their current strategic priorities as well as generate value in the longer term. He advises on the specialist staffing and suppliers required to deliver as well as staff and SLT skills more widely. Mark often acts as a fractional “digital technology director” advising senior leaders on digital transformation agendas, major technology investments or simply how to make data and technology provide more value. Mark also regularly helps our clients to kickstart innovation or major new projects, or conversely to turn around stalling or failing change processes. Mark has extensive experiencing working across third sector organisations including marketing, fundraising, beneficiary/member service provision and corporate (finance, HR, IT/facilities). Mark has worked in large international charities (Plan International); the public sector (Houses of Parliament); small international charities (Marine Stewardship Council); UK charities (Crisis) and the education sector (ICAN). He managed teams of over 30 and has built teams from scratch. He has delivered major multi-million projects (CRM, website and data architecture) as well as smaller projects; and he is regularly involved in innovation and helping to save money and reduce overheads. He prides himself on providing commercially realistic, rightsized advice appropriate to the maturity of the organisation.

Paul Sypko
Consultancy Director

“Charities and not-for-profit organisations are demanding users of information systems and digital technology. There’s a clear sense of purpose in the sector, and that shows in how technology is used to achieve impact and obtain real value. Not-for-profits often hold massive amounts of data, much of which is highly sensitive in nature, and they engage in many different ways with a very broad range of stakeholders. Whether it’s using digital channels to support personalised ‘user journeys’ or high-impact campaigning and engagement, or diligently taking care of back-office systems to deliver an efficient and cost-effective service, it’s great to be working in a sector where technology can be used so effectively to make a tangible difference to people's lives.”

Paul is a highly experienced technology management consultant, with a senior-level CIO/CTO background and expertise in areas such as technology strategy development, digital solutions, infrastructure and systems management, function reviews, information security and data protection, and selection and management of technology partners. He has 25 years’ experience of leading high-impact consultancy engagements, the majority of which have been with clients in the not-for-profit sector. Prior to Adapta, Paul held senior roles at not-for-profit specialists Sayer Vincent, Crowe UK, and BlueSpark Consulting. He also brings to his engagements significant experience from the commercial sector, having worked for “Strategy &”, a leading firm of strategy consultants that is now part of PwC, where he was awarded their Professional Excellence Award while leading a large-scale digital transformation and innovation programme. Paul has led assignments for more than 100 organisations, including charities, membership organisations, trade unions, trade associations, royal colleges, professional institutes and other not for-profit and commercial organisations. Paul's recent clients have included ActionAid UK, ClientEarth, Cranstoun, Tate Britain, St. Peter's Hospice, the Institution of Civil Engineers, British Gymnastics, the Royal College of Ophthalmologists, Letchworth Garden City Heritage Foundation, the Education Support Partnership, National Children's Bureau, the Institute for Fiscal Studies, Lymphoma Action, SPANA, the Woodland Trust, the Trussell Trust, Volunteering Matters and Woking & Sam Beare Hospices. Paul specialises in strategic planning for information systems, function reviews and outsourcing, commercial contract negotiation, project planning, data protection, information security management, business process improvement, and procurement of business applications such as CRM. Paul holds a MA (Oxon) degree from the University of Oxford, having gained a scholarship to read Economics and Management at St. John’s College and the Saïd Business School. He is a Fellow of the Institute of Consulting and has a particular interest in helping others to achieve their potential. Following a long period of time spent on various committees in a voluntary leadership capacity, he was pivotal to the development of the ‘Chartered Management Consultant’ award which was launched in 2020, and he often provides guidance and support to people working towards their professional qualifications. Paul is also a Chartered Fellow of the Chartered Management Institute, a Fellow of the Institute of Leadership and Management, a Certified Business Advisor and a member of the British Computer Society’s IT Leaders Forum. In his spare time, he is also the chair of trustees for a local Scout group.

“Paul is enthusiastic, dedicated and a highly capable person who works with such integrity and to a high standard. I very much value Paul’s support and guidance and know I can always rely on him.”

Philippa
HR Associate

Philippa has a wealth of consultancy experience both in the private and not-for-profit sectors. She specialises in HR specifically carrying out HR audits; return on investment (ROI) of, for example, the training function; employment law issues including reviewing contracts, policies and procedures, as well as running investigations for disciplinary, grievance and long-term sickness issues. She has worked with charities, housing associations, membership organisations as well as having clients in the private sector. Most recently, client work has included: HR audit; writing staff handbooks; - leading on GDPR; - dealing with whistle-blowing and NMW claims; - facilitating sessions to develop competency frameworks; - facilitating sessions to develop banks of recruitment and selection questions around competency and valued-based recruitment, and - dealing with complaints against a CEO and a Chief Executive. Philippa has runs her own successful HR consultancy. She sat as a Board Trustee for the NSPCC from 2007 until 2016 where she also sat on the Divisional Trustee Committee and the Finance Committee. She is a Pension Trustee of the NSPCC Pension Fund. Philippa was awarded a British Empire Medal (BEM) in the New Year's Honours List in 2018 for her charity work. With nine years as a Trustee, she has a wealth of experience and insight as to how charities run and the issues they face. Philippa is a Chartered Fellow (CFCIPD) of the Chartered Institute of Personnel and Development (CIPD) and has written articles for WoltersKluwer, provided written content for CIPD products, and co-wrote 'The Induction Pocketbook' for the Management Pocketbooks series. She brings a wide range of skills and knowledge to Adapta including HR expertise and facilitating meetings, interviews and workshops. Philippa is used to working with a range of clients including housing associations, membership organizations and charities as well as media, advertising, family-owned companies and, of course, different sizes of client including organizations with between 10 and 20 staff to those with 4000 worldwide. She is used to dealing at Board level as well as all other levels.