Technology adoption: User engagement
"Successful technology projects need user engagement and support; every user touchpoint should be a positive experience that shows the benefit and fosters commitment and understanding."
Modern technology applications put the ‘User Experience’ (UX) at the heart of their offering – with intuitive user interfaces (UI) that enable staff and other users to quickly get to grips with the new solution.
However, engaging with users and stakeholders, truly understanding their needs, giving them the opportunity to inform how new tools are configured or new processes are developed – is still important, ensuring that tools and ways of working are adopted and embedded, helping derive maximum value from your investments in both technology and people.
Why Adapta
We have first-hand experience of leading teams within non-profit sector organisations, whether that be teams of users (e.g. fundraisers, supporter relations staff) or teams who support the technology – so we understand what motivates people, understand the culture within non-profits (where collaboration and buy-in from staff is particularly valued), and understand the business processes that support every part of a non-profit’s operation, from finance and HR through to fundraising and marketing. Therefore, our teams can help you develop and implement change plans and communications strategies that make sure the people involved in your project truly feel a part of what’s going on.
Clients
We have helped many charities, membership organisations and other non-profit organisations with their User engagement projects. Below are examples of just a few of the organisations we have worked with.
What our clients say
Denise King
Former Chief Executive, Girlguiding UK
"We have been served excellently by the team in our membership systems project. We remain highly satisfied customers!"
Our experts
Mark Dendy
Senior Consultant
07714 896011
Email
Mark specialises in guiding organisations as they successfully implement digital change. With many years supporting third sector and commercial organisations in using technology to improve...
Louis
User Insight and Innovation Associate
Louis is an Innovation Strategist with a passion for navigating complexity and driving tangible outcomes He brings over a decade of experience in the non-profit sector, working at organisations such as Great Ormond Street Hospital Children's Charity, Samaritans...
Suzy
Change Delivery Associate
Suzy is a supportive, reliable, innovative and versatile project management and change management professional with strategic and operational experience in both private and not-for-profit sectors. She has worked with not-for-profit organisations for 15 years and...
Alice
Solutions Testing Associate
Alice is an independent project and change management consultant. Alice works with and assists charities and their teams to implement change; particularly around processes...
Mark Dendy
Senior Consultant
Mark specialises in guiding organisations as they successfully implement digital change. With many years supporting third sector and commercial organisations in using technology to improve their offerings to customers, members and donors, Mark is particularly experienced in the replacement of legacy systems and helping organisations navigate what can be a time of great upheaval. Having performed various roles across operations, sales and HR, Mark brings a balanced and sympathetic approach to projects which can look daunting to clients whose teams may never had been through a large-scale change. Whether it be CRM/membership/donor systems or finance and HR, much of the success is down to careful planning and understanding what lies ahead. As such, one of Mark’s strengths is demystifying the project and keeping relationships within the client organisation and with suppliers positive. Mark’s third sector experience includes projects with the ABI, RICS, various Royal Colleges and Societies plus some organisations using technology to underpin a move to a more commercial focus. His experience of working with banks and car manufacturers means that he is particularly able to bring commercial experience into his work with not-for-profit organisations. You may recognise Mark as a former presenter and sponsor at the popular Memcom conferences. Mark has a keen interest in rugby and golf. He was formerly a rugby referee and now, in his spare time, often spends his afternoons contemplating which tree might be concealing his golf ball.
Louis
User Insight and Innovation Associate
Louis is an Innovation Strategist with a passion for navigating complexity and driving tangible outcomes He brings over a decade of experience in the non-profit sector, working at organisations such as Great Ormond Street Hospital Children's Charity, Samaritans, British Heart Foundation, and Prostate Cancer UK. Throughout his 11-year journey, Louis has honed his expertise in insight-led innovation and thrives on identifying opportunities which unlock growth. One of the skills he’s developed along the way is designing and delivering impactful workshops which empower teams to solve problems and make informed decisions. Louis is renowned for his ability to translate intricate challenges into actionable strategies, guiding teams toward sustainable solutions. Leveraging his deep understanding of the non-profit landscape, he has spearheaded numerous initiatives that have made a huge impact. A big advocate for collaborative working, Louis prioritises harnessing the knowledge of individuals within the organisation and utilises a wide-range of tools from Design Thinking, Agile and Service Design to improve collaboration. His commitment to delivering exceptional results has been evidenced by his track record of success in innovating fundraising products.
Suzy
Change Delivery Associate
Suzy is a supportive, reliable, innovative and versatile project management and change management professional with strategic and operational experience in both private and not-for-profit sectors. She has worked with not-for-profit organisations for 15 years and in project management for over 20 years. Suzy’s specialties include project and change management, mentoring and coaching, business analysis, workshop facilitation, influencing and stakeholder management, system implementation, team management, communication, risk management, strategic planning, agile development, lean thinking, training, material development, and translating IT terminology into accessible language. Suzy started her career in the charity sector with the British Red Cross International Division to successfully manage a complex change programme to provide an efficient, accessible and effective way to manage the division’s information and support the project cycle methodology. This led to working for a Swedish IT consulting company to expand on what we’d developed, and deliver a streamlined efficient programme and information management system to many not-for-profit organisations facing similar challenges. Suzy has extensive experience of International not-for-profit organisations, having worked with a wide range of clients to provide robust, accessible and intuitive solutions. These included organisations such as UK based World Vision UK and ActionAid International; North American based Heifer International, Mennonite Central Committee (MCC) and Canadian Red Cross; Swiss based Solidar Suisse and Swiss Red Cross, and Australia based Australian Red Cross and Oxfam Australia. Suzy continues to leverage her skills and experience to make a positive impact in the not-for-profit sector. She remains committed to helping organisations thrive through coaching and mentoring, driving innovation and fostering a culture of collaboration and supported improvement.
Alice
Solutions Testing Associate
Alice is an independent project and change management consultant. Alice works with and assists charities and their teams to implement change; particularly around processes, systems, people, and software. Alice’s primary aim is to ensure the effective and successful delivery of their projects in order to drive development, quality, and efficiency; in a way that shares knowledge and skills to allow charities to continue to manage projects themselves in the future, providing support if required. Alice has worked in the world of project management for many years, with all levels of experience from operational delivery through to senior management and trustees, and has a person centred style and approach. She’s experienced in planning and successfully executing on projects ranging from community funded development and service delivery, through to bespoke IT system replacement, CRM Implementation, and Web Integration. Alice’s work also involves implementing new processes and procedures to support operational and organisational management. She initially worked in Child Protection and Youth Offending, before moving on to Communities and Health, and finally focusing IT Software and Systems using Agile and traditional approaches focusing especially on NFP. As such, Alice brings a breadth of experience and knowledge that can be applied to a variety of charities. The support Alice provides is primarily specifying, planning, and successfully implementing projects and change. Alice has worked with a wide range of organisations including Missio, London City Mission, Versus Arthritis, Art for History, Groupcall, BlueSky Communications, teamSOS, World Land Trust, National Literacy Trust, The Schools Library Association, Justice Defenders, Royal Lifesaving Society and many more; along with being a Lloyds Bank Foundation Enhance Partner and having experience with many software suppliers in the sector. Alice is qualified/certified in: - IBITGQ EU General Data Protection Regulation Practitioner (GDPR P) - IBITGQ EU General Data Protection Regulation Foundation (GDPR F) Member of the Project Management Institute, qualified in: - Project Manager Professional (PMI-PMP) – Alice’s PMI qualifications can be independently checked at https://certification.pmi.org/registry.aspx - Agile Certified Practitioner (PMI-ACP) – This qualification can also be independently checked at https://certification.pmi.org/registry.aspx - PRINCE2 - Alice’s PRINCE2 qualification can also be independently checked by using her Candidate Number P2R/625337 Alice’s specialist areas are/include: - IT systems, CRMs, and websites (inc. procurement and vendor selection). - Organisational development and change (IT strategy, organisation restructures). - Developing new or existing processes, tools, and procedures for organisations to continue. Alice combines project management skills with technical awareness, and an ability to make complex information readily understandable at all levels. She’s also experienced in working with and managing Suppliers and Third Parties, ensuring everyone is working together effectively with a positive relationship. Projects and changes can vary in terms of length and amount of support, Alice will ensure that the expectations are set and understood by all involved, and regularly discussed if they need updating. Alice’s aim is to always add value, particularly by bringing clarity and sanity to projects and change, and keeping teams motivated.
Sunil Mir
Deputy Director - IT, ActionAid UK
"Adapta's team provided invaluable guidance throughout every stage of the project. They expertly navigated the complexities of Dynamics CRM, offering clear explanations, practical solutions, and proactive problem-solving."