Implementation and change delivery: Fractional project management

Keith Collins
Principal Consultant

"Having worked with non-profit organisations of every conceivable type - and in a number of different countries - since I started in the sector in 1992, I always find something about a client that makes working with them rewarding. Naturally, working with clients to use my experience and knowledge to help them improve is always a good feeling. However, beyond that there is always something else with any organisation that is appealing, either on an intellectual or an emotional level. Sometimes that may of course be a personal connection to the field of work that they are operating in – but sometimes it may be more of an intellectual challenge, grappling with what makes them unique in terms of complexities and needs."

Keith specialises in helping organisations identify, select, adopt and use technology to improve their relationships with all stakeholders. With some clients, this may involve helping identify and select technology solutions to support a new organisational strategy - for others, incremental improvements and new options within the tools that they already have. With experience from every perspective – as a non-profit client, as a supplier of specific technology solutions, and as an independent consultant – Keith can help non-profits ensure that their technology decisions fit organisational strategy, and that the 'softer' side of these initiatives – cultural fit, change management, stakeholder needs – are also factored in. Since 1992, Keith has worked within a number of roles in the non-profit sector. At Christian Aid, Keith oversaw the implementation of a new CRM solution, before moving to Sue Ryder Care to undertake a similar project and to set up their first Supporter Services team, including new business processes to support Gift Aid, Direct Debits and an internal IT helpdesk. Keith then moved to the supplier side, working at Blackbaud Europe to help non-profits implement The Raiser's Edge, The Information Edge and NetSolutions. With a desire to move into independent consulting, Keith then established the technology consulting division within Purple Vision, developing and delivering consultancy offerings including CRM selection, strategic technology reviews, and business process improvement. Following Purple Vision's re-positioning as a Salesforce.org partner, Keith then worked to develop and deliver consultancy and implementation solutions within the Salesforce platform, including engagements with customers and projects across Europe – with a particular focus on German-speaking countries. In the summer of 2017, Keith decided to move back into a more independent consulting role as a Senior Consultant with Adapta, since when he has worked with clients including Shelterbox, Islamic Relief UK, the British Horse Society, the National Children's Bureau, Scope and The Pony Club, on projects as varied as holistic reviews of the IT function; training and advice on GDPR compliance, and the specification and selection of new CRM systems. Credentials and Qualifications Keith is a qualified PRINCE2 project manager, and in his spare time is a volunteer football coach and manager for St Albans City Youth FC.

Katharine
Digital Projects Associate

Katharine is an experienced digital strategist focused on empowering non-profits to maximise the value of their digital channels and systems. With a unique blend of expertise in fundraising, marketing, communications, and supporter experience, she bridges the gap between technical teams and business stakeholders, ensuring seamless collaboration and effective delivery. Having started her career as digital was emerging, Katharine is highly adept at identifying, understanding, and leveraging new technologies, systems, and platforms to meet organisational needs. Her experience spans the utilities, arts and heritage, and charity sectors, where she excels at interpreting business processes and driving impactful digital transformation. Throughout her career, Katharine has led numerous high-profile projects, including website rebuilds, rebranding initiatives, app development, and the implementation of new CRM systems. She has hands-on experience in business requirement gathering, securing investment bids, managing procurement processes, and overseeing ongoing support contracts. Katharine’s expertise also extends to direct delivery and system administration, ensuring that projects are successfully executed and continuously optimised.